Please contact us via email (firstname.lastname@example.org) or phone (01208 831817) before sending a return
Please send return to the address on the invoice marking the package “Return”. If you are returning the item for any other reason apart from defects in the goods, you will be responsible for the cost of returning the goods to us. We recommend that you use a “Signed For” service as responsibility for the goods will remain with you until we have signed for the goods.
NOTE: Soiled or damaged goods will not be refunded or exchanged. If a returned item is soiled or damaged on its arrival to us, we will advise you by email and it will be your responsibility to have the item returned to you.
If you return an item to us within 28 days of receipt of the item, in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price. Please allow up to 14 days for the refund to be credited back to your account. Please note the post and packaging charge from your order will not be refunded. Exchanges are subject to an additional carriage charge which shall be confirmed upon receiving goods at The Spoilt Horse Company. This does not affect your statutory rights.
Please note the following cannot be returned or exchanged unless faulty: Personalised and Special order items, DVD's, CD's, Videos, Underwear and Computer software. Personalised and Special order items cannot be cancelled once the order has been processed.
If you wish to return an item please ensure it is carefully packed and enclose a covering letter. We recommend goods are insured whilst in transit as The Spoilt Horse Co. will not be held responsible for any goods that are not received or damaged in transit.
Over Christmas we offer a special Christmas returns policy. Orders placed via the website between the 8th November and 22nd December can be returned up to 19th January. Orders placed after this will be subject to our normal 28-day policy. Please ensure you quote your order number on all correspondence.
PLEASE NOTE: We are happy to refund on sale Items. Please note the post and packaging charge from your order will not be refunded. Exchanges where possible are subject to an additional carriage charge which shall be confirmed upon receiving goods at The Spoilt Horse Company. This does not affect your statutory rights.
Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Footwear and Horse Clothing, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974)
Please note: For Hygiene reasons, Underwear is non-returnable.